Welcome to the SMARTBett customer service
To help you as fast as possible and uncomplicated,
we have compiled answers to the most frequently
asked questions for you.
You can not find an answer to your question?
Contact us personally.
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Our office hours:

Mon - Thu: 8:00 - 17:00
Fri: 8:30 - 15:00
Sat / Sun: closed

The prices of your telephone provider apply.

General Questions
Your Murphy bed is delivered by a transport company. Small items are sent by GLS, except the weight or volume should be too large.
All agreements on the delivery date can be arranged directly with the forwarding agent:
Before delivery, you will make an appointment by phone or you will receive an e-mail for an appointment. So we can ensure that you can personally receive your desired product.
If you want to return your Murphy bed, you have the possibility within 14 days after receiving the goods to send us a withdrawel. Simply click on the button below and send your request to our customer service. We charge a fee of 150,00 ? for a return or you send your order back independently. When picking up, you will be informed separately about an appointment by e-mail. Therefore, please also look in your spam folder. After the arrival of the goods in our warehouse, they will be checked immediately and then the amount will be transferred to you. Please pack the goods sufficiently (ideally in the original packaging) for safe shipping, since usually no additional packaging material can be brought.
The offer is aimed at all customers in Europe. The shipping costs can be found here
You can view the current shipment status of your order via the shipment tracking. In the shipping notification, which you have received by e-mail, you will find the link to the shipment tracking. If the status of your order is "delivered" even though you have not received any goods, please first check in the consignment tracking of the shipping service provider whether the package was delivered to a neighbor or in a parcel shop. If you have further questions, your order has not arrived completely after several days, or if the status has not changed, please send us a request so that we can check it. Simply click on the button below.
You can report a preferred date with the order, but we can not guarantee whether this date can be met. Foldaway beds are delivered by forwarding agency. This will contact you directly by e-mail or phone to suggest a delivery date. Smaller goods are delivered by parcel. In this case we can not influence the delivery time. For parcel service providers like GLS, you can track the shipping status online.
Subsequent changes to the delivery address are only possible if the goods have not yet left the warehouse. Simply send us an inquiry by clicking on the button below. If the goods have already left the warehouse or the delivery has already been notified, a change is no longer possible.
It is possible to add articles or services to a current order (exceptions are orders with the payment methods "on account" or "on installments").
Simply send us an inquiry with your wishes by clicking on the button below.
Payment / Refund
All possible payment methods can be found here
Your invoice receipt will only be sent after the delivery of the goods to your deposited e-mail address and is not part of the delivery. If you have not received a receipt of invoice one week after receipt of the delivery, we ask you to look in your spam folder. If you can not find an invoice there either, just send us a short message by clicking on the button below.
Credit notes are always refunded by us with the payment method selected in the order process (exception: cash on delivery). Payments will be refunded within 14 days of cancellation. In the event that you have not received a credit note after this deadline, please send us your request by clicking on the button below. If you have received a defective refund, please contact us the same way.
For a successful verification we need the corresponding order number and a short description.
You will receive a credit note in the case of a return or a subsequent discount. In the case of a return, the credit note can not be issued until we have received the item you have returned and assigned it to your order. If you have not received a credit note within 14 days of shipping your return, please contact us by clicking on the button below.
Cancellation / Returns
You want to send back an item that is not a Murphy bed? No problem.
Of course you have a 14-day right of return after receipt of the goods.
In order to ensure a quick and smooth handling of the return, we ask you to follow the instructions below.
  1. Please send us a request via the button below, so that we can note your return in your order.
  2. When returning the goods, pack the goods in such a way that they will survive shipping without damage.
  3. Bring the package to any parcel service provider and return it to us. Unfortunately, we can not accept unfree shipments.
We are sorry, because of course this should not happen.
  1. It is important that you report a damage directly as soon as you notice, because this allows us a quick processing. It is best, therefore, to check all packages and components before assembling.
  2. Send us a short description of this via the button below. After receiving your request, you will receive feedback on the further procedure as soon as possible.
Within the first two years, you have a legal warranty claim from the date of delivery. If you would like to take advantage of this warranty, please send us your inquiry via the button below. We will review the documents you sent to us and get back as soon as possible to discuss the further course of the complaint.
To cancel your order, please send us a request via the button below. After successful verification and cancellation of your order, you will receive a confirmation by e-mail and the outstanding amount will be refunded immediately.
We are sorry, because of course this should not happen.
Of course, we will replace the article for free if you wish.
  1. Please send us your inquiry with a short description of the article via the button below. After receiving your request, you will receive an information about the further procedure as soon as possible.
Security and terms and conditions
The terms and conditions can be found here
The cancellation policy and the sample form for revocation can be found here
We attach great importance to the protection of your personal information. Our complete privacy policy can be found here